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Dan_Fielding
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Slow speeds for 200Mbps

Have been having very slow speeds for the past 2 or 3 weeks, speeds were good when the service was set up but declined after a week or so.  On a 200Mbps package yet receive 40-80 max.  Have included upstream and downstream info hope it helps.

Channel Frequency(Hz) Power(dBmV) SNR(dB) Modulation Channel ID

12990000004.538.6256 qam17
23230000004.537.6256 qam20
3315000000438.6256 qam19
43070000004.138.6256 qam18
5291000000438.9256 qam16
62830000003.738.6256 qam15
7275000000438.6256 qam14
82670000004.338.6256 qam13
9259000000438.6256 qam12
102510000004.138.6256 qam11
112430000004.438.6256 qam10
122350000004.538.9256 qam9
132270000004.638.9256 qam8
142190000004.638.9256 qam7
152110000004.338.9256 qam6
16203000000538.6256 qam5
171950000005.838.9256 qam4
181870000005.838.9256 qam3
191790000005.438.9256 qam2
20171000000438.6256 qam1

 

Channel ID Frequency(Hz) Modulation Power(dBmV) Mode Channel Bandwidth(Hz) Symbol Rate (ksps)

1439400000ATDMA47.364 qam64000005120
1346200000ATDMA46.364 qam64000005120

 

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J0hn
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Re: Slow speeds for 200Mbps

Is that via wifi or landline? If wifi try again with a wired connection

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Dan_Fielding
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Re: Slow speeds for 200Mbps

Ethernet gives about 80 at best on a good day
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Forum Team
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Re: Slow speeds for 200Mbps

Hi Dan_Fielding,

 

Thanks for letting us know about this and apologies for the connection issue experienced.

 

I've located your account and I am detecting a problem with the modem SNR upstream.

 

I'd like to arrange for an engineer to visit and take a look at this.

 

I've sent you a private message so that we can sort this for you.

 

Hope to hear back from you soon,

 

Nat_J


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