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sjw211
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'Slow' speeds compared to what it should be.

I'm getting speeds of around 70-85Mb but I am on 150Mb.

Anything obvious from below?

Capture.JPG

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Superuser
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Message 2 of 10
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Re: 'Slow' speeds compared to what it should be.

Downstream look fine,

How are you connecting wired or wirelessly?

If wireless, try wired directly to the hub with a Cat 5e cable or better with a device equiped with a gigabit ethernet network card.

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sjw211
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Message 3 of 10
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Re: 'Slow' speeds compared to what it should be.

Sorry, I should have said.  I'm connecting via ethernet.

I appreciate things could be a lot worse (I see people with speeds of 5Mb!) but if I'm paying for almost twice that then I'd like to get a lot closer to it.

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Superuser
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Re: 'Slow' speeds compared to what it should be.

First of all I would double check your equipment.

What ethernet adapter are you using?

Is the ethernet cable rated CAT 5E or above? It is always worth trying another ethernet cable as they can go bad.

Posting the upstream power levels and network logs may shed a bit more light.

Does the speed vary from daytime to evening peak?

Starting a Broadband Quality Monitor here would give a more detailed picture on how your connection is performing. You will need to enable Respond to ICMP Echo Requests in the SH's GUI advanced section or disable the firewall if you have a Hub 3.

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sjw211
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Message 5 of 10
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Re: 'Slow' speeds compared to what it should be.

Hi, thanks for that.

The adaptor is an Intel one built into the laptop.  It's a very fast laptop with an SSD too.

Cat 6 cable - changed but it's the same.

Upstream Power levels below: (upload speeds seem fine @10Mb)

Capture1.JPG

Network log below:

Capture.JPG

I've not really noticed it slowing down in the evenings.

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chippycc
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Message 6 of 10
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Re: 'Slow' speeds compared to what it should be.

How do I get and submit my logs for my router, I've suffered from very slow speeds for a while, particually trying to move files across to my NAS box. I should be getting around 70Mbps, but I'm lucky to get 12-17Mbps, and I've been trying to get to bottom of this... For the full story read here... :-(

Graham

http://community.virginmedia.com/t5/QuickStart-set-up-and/Now-at-my-wits-end-how-long-should-I-leave...

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Superuser
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Message 7 of 10
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Re: 'Slow' speeds compared to what it should be.

The upstream is running a tad warm, but should be ok if stable.

You cannot assume that there is a gigabit ethernet adapter in the laptop, just because the laptop is fast. One of the HP Pavillion laptops has a SSD but a 100Mbps Ethernet adapter. You probably have a Gigabit ethernet card but always worth double checking just to rule it out. It might be worth checking the adapter's drivers are up to date according to the adapter's manufacturer's website, do not rely on Windows update.

I take it you are connecting directly to the hub and not through a third party router or powerline adapters.

It might be worth starting a Broadband Quality Meter here. This will give a bit more info on how your connection is performimg. You will need to enable Respond to ICMP Echo requests in the Hub's GUI advanced section, or disable the firewall if you have a hub 3

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sjw211
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Message 8 of 10
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Re: 'Slow' speeds compared to what it should be.

Definitely a Gb adaptor and all up to date.  I can copy files to and from my NAS consistently at over 100MB/s (B, not b).

Tested through the day yesterday and last night and it was always between 70 & 85Mb/s. Same this morning.

No other router or powerline adaptors involved.

I'll do that meter check now - I assume you need to create an account to do it?

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Superuser
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Message 9 of 10
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Re: 'Slow' speeds compared to what it should be.

Yes, it is a free account.

It might be worth checking the operation configuration page in the hub's GUI just to check you have been correctly provisioned.

 

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sjw211
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Message 10 of 10
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Re: 'Slow' speeds compared to what it should be.

eah, my Max Burst Rate is 172500000bps.

I've started the Ping logging.

http://www.thinkbroadband.com/ping/share/06741e85dddd4abe33faf45ca35846cb.html
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