So for months I have been having slow speeds 1mbps - 20mbps sometimes a bit higher. Channel 11/12 on downstream goes from -5 to -15 and SNR around 25. Upstream also goes funny occasionally. Router log shows lots of RCS partial and T2/3 timeouts. Customer support keeps passing me pillar to post, most say nothing wrong and very occasionally they say it's a local fault. Internet then works fine for a day or 2 and goes back to awful speeds and timeouts. It's become impossible to watch Netflix and play games when the connection drops so much. I'm at my wits end now, been a loyal customer for years but support treats me like a child.
Issues are on Ethernet and WiFi and yes I have reset my router xD
Sorry to hear about the trouble you're having. I've taken a look and everything looks normal from our end right now, there's only been 3 time-outs which isn't a cause for concern. Do you have the same problems if your Hub is in Modem Mode?
Hope to hear back from you soon,
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