Menu
Reply
  • 65
  • 1
  • 5
geoff-r
On our wavelength
71 Views
Message 1 of 3
Flag for a moderator

Slow speeds bad ping 8 years + sw19

 

When will sw19 utilization issues be fixed please ?

erratic slow speed 5mb -40mb from 5pm to midnight 7 days a week

So I can back claim for years of poor service haven't had what I am paying for EVER between 5pm and midnight 7 days a week

0 Kudos
Reply
  • 55
  • 2
  • 18
SlowSM7
Dialled in
50 Views
Message 2 of 3
Flag for a moderator

Re: Slow speeds bad ping 8 years + sw19

Leave, VM won't compensate more than a few £s a month from when you register the issue and the complaint
0 Kudos
Reply
  • 9.1K
  • 300
  • 978
Forum Team
Forum Team
32 Views
Message 3 of 3
Flag for a moderator

Re: Slow speeds bad ping 8 years + sw19

Hello geoff-r

 

Really sorry for the ongoing peak time traffic issues, we are aware F004421082 with a current review date of  25/01/2017. If you would be so kind as to wait a few days one of the forum team will be in contact to discuss further.

 

Thank you for your patience

Nicola

Virgin Media Forum Team
0 Kudos
Reply