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zebyllib
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Slow speeds VIVID 200 Optical Fibre

Since about the last week of January speeds have been very slow and have dropped out several times. Lowest speeds have been down to about 5Mb and at the highest of 50Mb and only at night.

Here are the downstream and upstream screenshots from 11/02/2017. Counters got reset as it got rebooted.The slow speeds are becoming a hindrance now so would like to get to the bottom of it. If any more information is needed let me know.

Think broadband snapshots.

04-02-2017

06-02-2017

07-02-2017

09-02-2017

11-02-2017

DownstreamDownstreamUpstreamUpstream

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Re: Slow speeds VIVID 200 Optical Fibre

Hi there zebyllib,

 

Welcome to the community and thanks for posting.

 

Sorry to read you are experiencing slow broadband speeds. I appreciate all the information you provided.

 

I've managed to locate your account and it appears you are affected by a high peak time traffic fault in your area. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F005069681 and has a review date of 15th March.

 

Regards

Sam


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