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mickeybluenose
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Slow speeds Liverpool L4

Can anyone confirm if there are speed issues in the Liverpool 4 area at peak times. I'm supposed to be on 100Mbps but for the last week I've been getting 2.23Mbps (according to Speedtest.net). After midnight it goes up to 43Mbps and sometimes higher.

I called tech support, their efforts managed to get my existing connection to 1Mbps. The first agent was totally hopeless and told me to reboot the modem and call back in half an hour if there was no improvement. To my surprise there wasn't.

The second agent I spoke to said my account had been linked to an existing fault and to try the connection again in a couple of hours. I was not impressed with the help I received.

 

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Kieran23
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Message 2 of 12
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Re: Slow speeds Liverpool L4

I currently live in L4 and theres high utilisation in the area. I'm having similar problems.

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stpuk
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Message 3 of 12
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Re: Slow speeds Liverpool L4

I live in L4 and can also confirm there are massive utilisation issues in peak times as well as outside peak times. This problem started back in 2012 but has got significantly worse since October 2015 (see my signature for reference)

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ste21121970
On our wavelength
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Message 4 of 12
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Re: Slow speeds Liverpool L4

I'm in L4 get installed for VIVID 200 Gamer next wed disappointed to hear about utilisation issues in this area 

http://www.speedtest.net/result/6208549169.png
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stpuk
Dialled in
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Message 5 of 12
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Re: Slow speeds Liverpool L4

I'd either cancel now or make sure you use the 14 day cooling off period if it doesn't deliver. Some users of the forum are suggesting that work is taking place in the Knowsley head end now for Feb/March however others have been told a their review has been put back further by another 3 months.

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Jayzy
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Message 6 of 12
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Re: Slow speeds Liverpool L4

Same here, I'm just outside L4, I live in L9 and the speeds are terrible. Less than 2mb most of the time. My brother has the same problem and he's in L4. Terrible.
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ste21121970
On our wavelength
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Message 7 of 12
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Re: Slow speeds Liverpool L4

not looking good is it guys in two minds now if I should cancel order or not

that said I have read some where on this forum that L4 is in the process of getting a upgrade will have to try and find that post again 

http://www.speedtest.net/result/6208549169.png
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stpuk
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Message 8 of 12
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Re: Slow speeds Liverpool L4

OK, not sure if anyone else noticed this last night but potentially there is work being done.

Previous BQM graphs have been like this

8fe3623d360167fc3bd76498cd4e3d0c-14-12-2016

 

However, yesterday at around 12pm the modem went offline twice over a one hour period - I'm now connected to a different set of channels and the graph now looks like this.

 

80f9b4625c4f5b1f2b4e19406a0fce20-16-12-2016

 

The repetitive spikes are my active monitoring on the connection so nothing to worry about. It's not perfect but speeds were significantly better last night with them not dropping below 100Mbps however still quite random between the top speed for my package.

It'll be interesting to see if this continues to improve as while it might be better it doesn't look like the area would currently be able to support 200Mbps at peak time.

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cje85
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Message 9 of 12
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Re: Slow speeds Liverpool L4

There seems to be lots going on in Knowsley/Liverpool at the moment which will hopefully resolve these long running utilisation problems. 

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ste21121970
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Message 10 of 12
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Re: Slow speeds Liverpool L4

fingers crossed
http://www.speedtest.net/result/6208549169.png
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