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lojelo5
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Slow speeds DN4 Area reference 14

Over the last couple of weeks I have noticed really slow speeds during the times of 9am - 11pm every day even worse on a weekends.

 

http://www.thinkbroadband.com/speedtest/results.html?id=1434920923146649455

 

http://www.thinkbroadband.com/speedtest/results.html?id=1434985310408624855

 

I haven't had the time to ring and ask if there is any problems in the area so if possible can any forum staff please check to see if there is any utilisation in my area.

 

Thanks

 

lojelo

 

Ps...forgot to say I'm on the 152Mb package.

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Re: Slow speeds DN4 Area reference 14

I phoned earlier because my speeds were getting much worse I did ask was there any utilisation in my area they said no!

 

It was at 57% so it was fine.

 

They wouldn't believe there was a problem, they tested everything from their end everything seemed fine <rolls eyes>

 

Anyway I let them remote assist so they could see themselves and I never hit above 25Mb. So after several test the tech got onto 2nd line support who come back and said utilisation was hitting 97%!!!

 

Got an engineer coming out tomorrow to make sure it's utilisation and nothing else.

 

 

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Re: Slow speeds DN4 Area reference 14

Well like I originally thought it was utilisation 80% had rf levels reset as downstream was slightly high.

 

It's not been to bad today I can live with it as long as it doesn't get like it did again on Sunday. Though I will be ringing up and asking for a slight refund because paying for a 152Mb service which is only running at 20% of my speed for most of the day I am at the PC does seem a bit unfair.

 

Estimated fix date of 19th August - with Ticket Ref - F003746202.

 

 

I was also told that out of 560 people conected to the same hub as me over 160 are on the top 152Mb speed which is saturating the network upto 97% between 2-10pm. ( so what is it 20% or 3% I am getting wish they would make their minds up)

 

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Re: Slow speeds DN4 Area reference 14

Hi Lojelo5,

 

Sorry to hear your speeds are poor again. I've double checked everything this end and nothing else appears amiss. It's going to be down to the contention and the ticket is F003746202 with estimated review date of 19/08/15. If you bump this thread nearer the date we'll be happy to provide updates. 


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lojelo5
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Re: Slow speeds DN4 Area reference 14

Thanks for the credit on the account John much appreciated.

 

It's getting worse and this is @ 22:13pm

 

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Re: Slow speeds DN4 Area reference 14

It's getting unbearable now somtimes I can't even browse the internet without the connection timing out. Was down to 500 kbps today this is the fastest it's been all day since 6:30am.

 

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Re: Slow speeds DN4 Area reference 14

01:10am

 

 

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Re: Slow speeds DN4 Area reference 14

Any news on this fault? is worked still planned for the 19/08/15.

 

Just checking because I've had 1 decent day when I have hit over 80mb speeds and that only last a few hours.

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lojelo5
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Re: Slow speeds DN4 Area reference 14

Just got in from work and was told the internet was down for over an hour so just checked the log and got this it's a 1st for me.

 

 

 

10/08/2015 21:05:43 GMT10/08/2015 21:05:43 GMTCritical (3)8200080016 consecutive T3 timeouts while trying to range on upstream channel 2
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Re: Slow speeds DN4 Area reference 14

ok so we had 6 hours of internet lost today due to so called improvements!! can I have these improvements explained to me please by a member of the forum staff.

 

I'm asking in here because when I spoke to a support agent today on why the internet was off for so long and what did they improve!! well he would not give me any answer but went off the subject twice so I went off the subject and put the phone down on him because he clearly wasn't going to answer a simple question.

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