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Ward6636
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Slow speed

My speed is dropping from 80mbps to between 10 and 15mbps? Restarted all of my equipment but still no good.
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zoew
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Re: Slow speed

Typical Virgin. Have they actually bothered to contact you to try to sort it out?

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Forum Team
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Re: Slow speed

Hi Ward6636,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F005042476). Our technicians are working to get this resolved and have set a review date of 12th July.

 

I've also noticed a number of timeouts in your hub's log. Can you reboot the equipment for me (switch it of for a minute then switch it back on) to see if it clears?

 

Speak soon Smiley Very Happy

 

Josh

 


Tech fan? Have you read our Digital life blog yet? Check it out


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