Menu
Reply
  • 28
  • 0
  • 1
Ahrier
Tuning in
176 Views
Message 1 of 6
Flag for a moderator

Slow speed since boost to 70Mbps

Ever since the speed boost to 70Mbps I've speed getting 30-40 at the most. This has been going on for months, before the boost I had 50 and it at least reached this speed. However now it's never even near.

0 Kudos
Reply
  • 9.96K
  • 291
  • 624
Forum Team
Forum Team
131 Views
Message 2 of 6
Flag for a moderator

Re: Slow speed since boost to 70Mbps

Hello Ahrier,

 

Thanks for posting Smiley Happy

 

Sorry to hear about the slow speeds you're getting, I know this can be frustrating.

 

Have you been testing the speeds on a wireless or a hard-wired device? Do you notice the speeds fluctuating at different times of the day / night?

 

If you get back to us, we will investigate further.

 

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply
  • 28
  • 0
  • 1
Ahrier
Tuning in
122 Views
Message 3 of 6
Flag for a moderator

Re: Slow speed since boost to 70Mbps

This is a wired connection, it was a perfect 50Mb before the speed upgrade, but not it doesn't even appear to reach that at any time nor the 70 its meant to be.

There has also been a few connection drops, one just happened now for about 5-10 mins.

 http://www.speedtest.net/my-result/5805490841

Taken at 1:17PM

0 Kudos
Reply
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
88 Views
Message 4 of 6
Flag for a moderator

Re: Slow speed since boost to 70Mbps

Hi Ahrier,

 

Thanks for getting back to us.

 

I appreciate the speed test you have completed.

 

Looking at your connection, the line and hub have come back as fine. I am unable to see any issues on the network that would cause an impact on your broadband speeds.

 

Can you try a speed test whilst the Super Hub is in modem mode please? As this will eliminate other devices connected.

 

Let us know how you get on

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
  • 28
  • 0
  • 1
Ahrier
Tuning in
79 Views
Message 5 of 6
Flag for a moderator

Re: Slow speed since boost to 70Mbps

Hi,

This is the speed test in modem mode.

 

http://www.speedtest.net/my-result/5845559205

0 Kudos
Reply
  • 9.96K
  • 291
  • 624
Forum Team
Forum Team
51 Views
Message 6 of 6
Flag for a moderator

Re: Slow speed since boost to 70Mbps

Hey there Ahrier,

 

Thanks for performing the Modem Mode test, good to see it's slightly improved.

 

I know the speed is under performing, but is the speed consistent or does it fluctuate?

 

Hope to hear back from you soon,

Take care.  

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply