Ever since the speed boost to 70Mbps I've speed getting 30-40 at the most. This has been going on for months, before the boost I had 50 and it at least reached this speed. However now it's never even near.
Thanks for posting
Sorry to hear about the slow speeds you're getting, I know this can be frustrating.
Have you been testing the speeds on a wireless or a hard-wired device? Do you notice the speeds fluctuating at different times of the day / night?
If you get back to us, we will investigate further.
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This is a wired connection, it was a perfect 50Mb before the speed upgrade, but not it doesn't even appear to reach that at any time nor the 70 its meant to be.There has also been a few connection drops, one just happened now for about 5-10 mins.
Taken at 1:17PM
Thanks for getting back to us.
I appreciate the speed test you have completed.
Looking at your connection, the line and hub have come back as fine. I am unable to see any issues on the network that would cause an impact on your broadband speeds.
Can you try a speed test whilst the Super Hub is in modem mode please? As this will eliminate other devices connected.
Let us know how you get on
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This is the speed test in modem mode.
Hey there Ahrier,
Thanks for performing the Modem Mode test, good to see it's slightly improved.
I know the speed is under performing, but is the speed consistent or does it fluctuate?
Hope to hear back from you soon,