Yeah... I am too, been fobbed off for the 3rd time with a review date that keeps slipping since October. The service has been missold simple as that, time to switch for me. Next time I'll read the forums first before choosing a provider!
If VM are 100% at fault, utilisation (over subscribing) is their problem, then make a formal complaint with VM, after 8 weeks if its not resolved take it to CISAS, follow my simple guide to make it easier.
You can, if you provide enough evidence to CISAS you can get up to, if not more than 50% of your BB costs.
Hit them in their pocket not yours.
Also, TBH, the more that complain paints a picture to CISAS, and in turn OFCOM might get involved, it might be a small percentage, but its a big enough percentage to make heads turn.
Did you do it by recorded delivery etc? Can claim it never turned up otherwise.
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