So during peak times, I'm only getting 5mbps even though I'm supposed to have 200mbs this is on both wired and wifi connections is this an issue with the line or are Virgin limiting connections during peak periods evenings and weekends.
My apologies you are experiencing slow broadband speeds during peak hours.
I've managed to locate your account and it appears you are being affected by a high peak time traffic fault in your area which is causing slow speeds. The reference number is F003613088 and has a review date of 7th June.
To discuss this further I have sent you a PM, which you will find by clicking on the purple envelope in the right corner.