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stevo61r
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Slow speed on 200mb quite often 10mb or less

Pretty sure I am being throttled on my connection as i rarely get the 200mb I am paying for! It's getting rather annoying as I choose the maximum speed for a internet heavy household.

I live in the B98 area.

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stevo61r
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Re: Slow speed on 200mb quite often 10mb or less

Any insight would be helpful, seems a common problem looking at these forums.

Thanks in advance,

Chris.

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Re: Slow speed on 200mb quite often 10mb or less

Hi stevo61r,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F005037969). Our technicians are working to get this resolved and have set a review date of 2nd February.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh

 

 


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stevo61r
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Re: Slow speed on 200mb quite often 10mb or less

Hi Josh,
Thanks for the information.
This has been happening for a good month or so now.
With Virgin being the only supplier of fibre in my area thus meaning a high load I'm concerned issue will be ongoing for some time.

Regards,
Chris
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Re: Slow speed on 200mb quite often 10mb or less

Hi Chris,

 

I'm really sorry about this, I know it's frustrating.

 

Our technicians are working to improve the network to support increased demand, This sort of work can take time but we'll keep you up to date with nay changes. Drop me a message if you're still experiencing issues past the review date and I'll look into it again for you.

 

All the best! Smiley Very Happy

 

Josh


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