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jimh
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Slow speed last week or so

Hi,

I have noticed a significant speed drop in the last week or so.

I have the 200Mb service, and until recently I got around 200Mb/s.

For the last 5 days or so, it runs at about 30Mb/s during the day, and <10Mb/s in the evening.

I have already tried:-

Obvious power cycles and check all cables etc.

Run superhub 2 in modem mode direct wired connection to PC.

Speed results

My Broadband Speed TestMy Broadband Ping - vm200mbps

The solid red areas above was when the superhub was powered down due to re-starting etc.

downstream.jpgupstream.jpg

I am in area 20 I think - postcode PO15

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Message 2 of 14
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Re: Slow speed last week or so

Hi jimh,

 

Thanks for posting back on the community. It's nice to have you here.

 

I've run tests on your connection, and there is a high peak time traffic fault in your area which is causing slow speeds. The reference number is F004614413 and has a review date of 19th July.

 

I appreciate the tests you have completed so far, however the speeds are the same. Are you able to complete another speed test outside peak hours whilst the Super Hub is in modem mode and the PC/laptop in Safe Mode with Networking please?

 

Let me know how you get on

Sam


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jimh
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Message 3 of 14
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Re: Slow speed last week or so

Hi Sam,

 

Thanks for your reply.

I'll run some speed tests (including one later outside of peak hours in modem/safe mode).

I'm not exactly sure what constitutes peak hours in this case as I rarely see over 30Mb at all now, so I'll run several tests into the evening and early hours and add them to a post below.

Here's my current result:-

148848452482601324477

Thanks,

Jim.

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jimh
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Message 4 of 14
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Re: Slow speed last week or so

148849497356695675890

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Andy1975
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Message 5 of 14
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Re: Slow speed last week or so

Dont waste your time m8 they just stringing you along like they are everyone else.. Your internet will not be fixed by or on that date and "helping" them with tests does nothing to change that.

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jimh
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Message 6 of 14
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Re: Slow speed last week or so

These two are in modem/safe mode.

 

148850018706666733569148850033711590511510

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jimh
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Re: Slow speed last week or so

This was todays graph.

 

25175fedef0614a515e2999b3d0505ba-03-03-2017

The solid red near the end was when I was in modem mode. There is a lot of yellow latency spikes and some dropped packets through the night and first part of the day. Everyone here was asleep or at work between 2am & 4pm.

 

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jimh
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Re: Slow speed last week or so

So today it's much worse.

14885656965616504076325175fedef0614a515e2999b3d0505ba-03-03-2017

I wonder what happened just before 4pm today for the latency to jump like that. Everyone that lives in this house was at school or work then.

What I find strange, is that this is not something which has gradually got worse / slower as more customers come online in my area. I went from consistent 200Mbps to <10Mbps suddenly in one day, and it's stayed at the lower level, like something changed. There was an outage in this area for a day during school half term last week and since it's been back up, it's been rubbish.

How do I go about claiming credit?

Thanks,

Jim.

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Message 9 of 14
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Re: Slow speed last week or so

Hi jimh,

 

Thanks for keeping in touch, I am sorry to see that you have continued to have trouble with your connection. 

 

I have taken a look at fault ref F004614413 for slow speeds at peak times, the current review date is 19/07/2017. I will pop you a PM to discuss this further. Keep an eye out for the Purple Envelope, top right hand corner.

 

It may also help to take a look at our Traffic management policy. 

 

Speak to you soon. 

 

Emma


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jimh
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Message 10 of 14
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Re: Slow speed last week or so

Re: traffic management, Is there somewhere I can check my "current status" i.e. if I am being traffic managed or not at a given time?

The speed is so poor and erratic all the time that I don't think I could tell if I'm being traffic managed or not without an account specific status page to view.

All the documentation for traffic management seems to suggest a temporary limit to 50% of the users rated speed. If I could get up to 50% of my rated speed, I'd be  lot happier than I am now which is usually between 1% and 5% of rated speed.

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