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Registered: ‎17-04-2017
Message 1 of 5 (75 Views)

Slow speed, lag spikes and dropouts

Every so often I get lag and packet loss on my connection. It's really noticeable in some games where I'll get a huge lag spike (ping goes from 30ms up to 1000s of ms).

I checked the router log and I have '84020200 Lost MDD Timeout' and '84000700 RCS Partial Service' errors.

2017-04-17 15:18:46.00 84020200 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-04-17 15:18:46.00 84000700 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-04-17 15:18:48.00 84020200 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-04-17 15:18:48.00 84000700 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-04-17 15:18:56.00 84020200 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-04-17 15:18:56.00 84000700 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-04-17 15:19:10.00 84020200 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-04-17 15:19:10.00 84000700 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-04-17 15:19:22.00 84020200 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-04-17 15:19:23.00 84000700 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-04-17 15:19:24.00 84020200 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-04-17 15:19:25.00 84000700 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-04-17 15:19:37.00 84020200 Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-04-17 15:19:39.00 84000700 RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Message 2 of 5 (51 Views)

Re: Slow speed, lag spikes and dropouts

Sorry to hear about the connection fault experienced shredward,

 

I've located your account and I'm not able to detect any obvious cause for this via the equipment levels or network segment at the moment.

 

What type of connection is causing you trouble, wireless/Ethernet?

 

Speak to you soon,

 

Nat_J


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Registered: ‎17-04-2017
Message 3 of 5 (39 Views)

Re: Slow speed, lag spikes and dropouts

On the router status page I had bad SNR levels, but I fixed it myself by rearranging some of the equipment. Specifically, when the cable splitter was resting on the floor it affected the SNR levels and re-positioning it made all the downstream snr levels go back to ~40dB

So, broadband all good now.

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Rising star
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Message 4 of 5 (36 Views)

Re: Slow speed, lag spikes and dropouts

Why on earth would the cable splitter be resting on the floor surely it should be attached to the wall?

But to be honest it resting on the floor should not effect SNR levels unless there is a bad / loose connection make sure everything it thumb tight and connectors are firmly attached.



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/1214 - Fault ticket raised 01/01/15 - Deferred to May 2015 - Deferred to 12/08/15 - Deferred to 14/10/15 - Deferred to 04/11/15 - Deferred to 15/04/16 - Deferred to 06/07/16 - Deferred to 31/09/16 - Deferred to 30/11/16 - Deferred to 15/02/17 - Deferred to 12/07/17 - Deferred to 20/09/17

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -

Thank goodness for BT Fibre Broadband I can actually game without any lag.
My Broadband Ping - BT FIBRE 80/20

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Message 5 of 5 (19 Views)

Re: Slow speed, lag spikes and dropouts

Hello shredward

 

Well done for finding it, at the moment downstream levels/SNR looking good

 

    7.5 dBmV        7.9 dBmV        7.8 dBmV        7.8 dBmV        7.9 dBmV        7.8 dBmV        8 dBmV        8.1 dBmV        8 dBmV        8 dBmV        8 dBmV        8.3 dBmV        8.5 dBmV        8.5 dBmV        8.5 dBmV        9 dBmV        9 dBmV        9 dBmV        9 dBmV        9.3 dBmV
        40.3 dB        40.9 dB        40.3 dB        40.3 dB        40.9 dB        40.3 dB        40.9 dB        40.9 dB        40.9 dB        40.9 dB        40.3 dB        40.3 dB        40.9 dB        40.9 dB        40.3 dB        40.3 dB

 

It does sound a bit of a liability though lol, if you would like an engineer visit to sort it please just ask.

 

Thank you

Nicola

Virgin Media Forum Team
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