On the router status page I had bad SNR levels, but I fixed it myself by rearranging some of the equipment. Specifically, when the cable splitter was resting on the floor it affected the SNR levels and re-positioning it made all the downstream snr levels go back to ~40dB
Area 04 Rowley Regis B65 high utilisation fault ticket F004670584 Fault reported 09th December 2014 Fault ticket raised January 2015 Deferred to May 2015 Deferred to 12th August 2015 Deferred to 14th October 2015 Deferred to 4th November 2015 Deferred to mid April 2016 Deferred to 06th of July 2016 Deferred to 31st September 2016 Deferred to 30th November 2016 Deferred to 15th February 2017 Deferred to 12th July 2017 Deferred to 20th September 2017
WHAT AN ABSOLUTE JOKE THIS IS.
2 YEARS and counting.
How can any company get away with such long fix times is beyond me and I myself would never treat my customers in such a poor way.
CMTS card upgrades completed 7th April 2017 old was Cadant now Cisco Upgraded to 20 downstream channels completed 18th October 2016 Upgraded to 16 downstream channels August 2016 (From 8) F004332353 High Utilisation closed on August 1st 2016 - Fault reference F003508309 ticket was closed in ERROR!!!!!! -