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richardjsimmons
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Slow speed in SE5

My Broadband speed gets incredibly slow in the evening (around 1.5MBPS download / 3.5MBPS upload) - what can i do?!

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Re: Slow speed in SE5

Hi there richardjsimmons,

 

Welcome to the community and thanks for posting.

 

I've taken a look at your connection, and there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003564970 and has a review date of 29th March.

 

I've sent you a PM (purple envelope icon, right corner) to discuss this further.

 

I'm sorry for the delay and inconvenience caused.

Regards

Sam


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