Currently on 100mb package but getting max 3.4mbps. Quite frankly not good enough. A 300mb file telling me it will take 14 hrs to download is an absolute joke. Done the usual testing and port checking to no avail
My apologies that you are experiencing slow broadband speeds.
I've managed to locate your account and there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003320182 and with a review date of 12th October.
As this can impact your speeds during peak hours, do you notice these slow speeds during the daytime? Are you testing through a wired or wireless connection?
Assuming NG9's username is a reference to their postal area, my household is also having major peak time issues in this area. I just moved into this house and have never had any issues with Virgin media before, in many different areas across UK! Concern is with download only, not upload speed according to Speedtest.net
Could you tell us the outcome of 12th Oct review?
Also, could you address the message regarding the year long ticket? How long has this issue affected the area
Several months on and there is no change. I pay for 100 mg and currently get 8mg. speed constantly fluctuating but is now regularly low speeds. A this current time i would not recommend virgin, thinking of changing to sky.