For the last few weeks, I have noticed buffering when streaming, and the drop of speed to below 5mb (This on a Vivid 150 connection). Sometimes even a complete drop of connection for several minutes. I've been a customer for years, and never had reliability problems of this nature.
I've started monitoring the speed every 15 mins automatically, and found that the speed was fine all day until 5pm.... and was OK again in the middle of the night.
I have rebooted and reset the Virgin Media hub more times than I can remember. I have dialled 150 to report broadband failure multiple times. Tests have been done with both wired and wireless connections. (And the wireless network performs fine for non-internet transfers)
I do not use tv so have no idea if my networks speed failures effect tv.
Is there a peak usage problem in the Norwich area (with a resolution date), and should I get a service credit?
Thanks for posting and a warm welcome to the Community
Sorry to hear about the slow speeds you're experiencing at the moment, I know it's frustrating. I've just tested your equipment and everything looks normal right now. I think it would be a good idea for you to set up a BQM so we can take a closer look at your connections.
Thanks for your patience,
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Actually, this week things have been much improved.. I've been running multiple speed tests daily, and have been much more in line with my previous experience over the last few years (each one over 100mb/s).
I also haven't been experiencing any total outages this week so far.
I am aware of some work occurring locally (this Friday according to the letter from Virgin) which may cause an outage, so I'll ignore any problems occurring on Friday itself.