Menu
Reply
  • 2
  • 0
  • 0
neelsie
Joining in
86 Views
Message 1 of 4
Flag for a moderator

Slow speed in Guildford (GU4)

Speed should be >100mbps and I am only getting around 10 at the moment.

0 Kudos
Reply
  • 9.42K
  • 315
  • 1.02K
Forum Team
Forum Team
66 Views
Message 2 of 4
Flag for a moderator

Re: Slow speed in Guildford (GU4)

Hello neelsie

 

Welcome to our forum I am sorry you are or were getting slow speed. It all looks okay from here, line and hub parameters in spec, area traffic low. Are you measuring speed over a wireless connection. If not doing so already please measure using wired and www.speedtest.net leaving the default server.

 

Thank you

Nicola

Virgin Media Forum Team
0 Kudos
Reply
  • 2
  • 0
  • 0
neelsie
Joining in
48 Views
Message 3 of 4
Flag for a moderator

Re: Slow speed in Guildford (GU4)

I have been using Speedtest.net for my testing and have continued to experience further slow speeds especially the last few weekends.
0 Kudos
Reply
  • 10.82K
  • 308
  • 632
Forum Team
Forum Team
42 Views
Message 4 of 4
Flag for a moderator

Re: Slow speed in Guildford (GU4)

Hi there neelsie,

 

Thanks for getting back to us.

 

With the speed tests you have completed so far were they through a wireless connection?

 

Can you please try a speed test whilst the Hub is in modem mode? This will eliminate other devices connected.

 

Let us know how you get on

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply