I am on Vivid100 and during peak times my internet speed drops to between 6mbps to 1.4mbps and at 18:51 currently running @ 3.49mbps according to Ookla. I was told by VM that this was probably contention in my area. Looking on this board my speed seem really poor against other users, does this sound right?
Advertising superfast internet is one thing, but needs to be usable when people need it i.e. peak times.
Really very sorry to hear about the connection fault experienced.
There is a high demand for our service in your area at present under the fault ticket reference of F002923663 with a review set for 07/12/16. I have ensured that this information will be passed on to another team to monitor in conjunction with your account.
I am sincerely sorry for any inconvenience caused.