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NerdSniper
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Slow speed area 31 year after having this issue begore

Slow speed down to 2mb on a 100mb service had same fault sept15-jan 16 speak to tech team who say over utilisation in area but no fault listed on home page under broadband faults with an estimated fix of June 17 original fault identified Oct 16 is it me or is this a shocking service and only getting good worse
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Re: Slow speed area 31 year after having this issue begore

Hi NerdSniper,

 

Thanks for posting!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004831476). Our technicians are working to get this resolved and have set a review date of 28th June 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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