Menu
Reply
  • 22
  • 0
  • 0
ajr90225
Joining in
148 Views
Message 1 of 4
Flag for a moderator

Slow speed area 25

Just been upgraded to 200Mbit/s but speed test doesn't get above 5Mbit/s on speedtest.net at any time of the day, 30 times slower than usual. Connection drops all the time as well. It started after I lost internet for a few hours 3rd Dec, there was an issue on service status but there are none now.

I'm on a wired connection.

The Superhub 2.0 is in modem mode.

I've tried removing my router and directly connecting to the modem.

05/12/2016 09:04:56 GMT05/12/2016 09:04:56 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/12/2016 08:41:16 GMT05/12/2016 08:41:16 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/12/2016 08:16:56 GMT05/12/2016 08:16:56 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/12/2016 06:55:37 GMT05/12/2016 06:55:37 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/12/2016 06:29:57 GMT05/12/2016 06:29:57 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/12/2016 04:56:13 GMT05/12/2016 04:56:13 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/12/2016 04:24:17 GMT05/12/2016 04:24:17 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/12/2016 03:21:53 GMT05/12/2016 03:21:53 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/12/2016 02:42:13 GMT05/12/2016 02:42:13 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/12/2016 02:26:13 GMT05/12/2016 02:26:13 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/12/2016 02:09:13 GMT05/12/2016 02:09:13 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/12/2016 01:36:57 GMT05/12/2016 01:36:57 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/12/2016 01:21:37 GMT05/12/2016 01:21:37 GMTCritical (3)82000200No Ranging Response received - T3 time-out
05/12/2016 00:01:42 GMT05/12/2016 00:01:42 GMTError (4)69010800SW upgrade Failed after download - SW File corruption
04/12/2016 23:58:48 GMT04/12/2016 23:58:48 GMTCritical (3)82000200No Ranging Response received - T3 time-out
04/12/2016 23:58:46 GMT04/12/2016 23:58:46 GMTCritical (3)82000200No Ranging Response received - T3 time-out
04/12/2016 23:58:44 GMT04/12/2016 23:58:44 GMTCritical (3)82000200No Ranging Response received - T3 time-out
04/12/2016 23:58:42 GMT04/12/2016 23:58:42 GMTCritical (3)82000200No Ranging Response received - T3 time-out
04/12/2016 23:58:40 GMT04/12/2016 23:58:40 GMTCritical (3)82000200No Ranging Response received - T3 time-out
04/12/2016 23:58:38 GMT04/12/2016 23:58:38 GMTCritical (3)82000200No Ranging Response received - T3 time-out

 

UpstreamUS-1US-2US-3US-4
Channel Type2.0N/AN/A2.0
Channel ID20N/AN/A19
Frequency (Hz)25800000N/AN/A32600000
Ranging StatusSuccessOtherOtherSuccess
Modulation16QAMN/AN/A16QAM
Symbol Rate (Sym/sec)5120000N/AN/A5120000
Mini-Slot Size4N/AN/A4
Power Level (dBmV)46.25N/AN/A46.75
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts35005
T4 Timeouts0000

 

Upstream BurstReq (1)Init Maint (3)Per Maint (4)Adv Short (9)Adv Long (10)Adv UGS (11)
Modulation TypeQPSKQPSKQPSK16QAM16QAM16QAM
Differential EncodingOFFOFFOFFOFFOFFOFF
Preamble Length5638438496104104
Preamble Value Offset39666102810281028
FEC Error Correction (T)000688
FEC Codeword Information Bytes (K)163434150236236
Maximum Burst Size000300
Guard Time Size84848888
Last Codeword LengthFixedFixedFixedShortenedShortenedShortened
Scrambler On/OffONONONONONON
0 Kudos
Reply
  • 22
  • 0
  • 0
ajr90225
Joining in
135 Views
Message 2 of 4
Flag for a moderator

Re: Slow speed area 25

DownstreamDS-1DS-2DS-3DS-4DS-5DS-6DS-7DS-8
Frequency (Hz)275000000235000000243000000251000000259000000267000000283000000291000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID1813141516171920
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)2.282.742.942.442.572.352.562.18
RxMER (dB)36.8436.8437.0936.8437.0936.8437.3637.36
Pre RS Errors668715663627577566629613
Post RS Errors566588569561576557621610

 

Nothing looks out of the ordinary apart from the post RS errors, perhaps a little high.

0 Kudos
Reply
  • 22
  • 0
  • 0
ajr90225
Joining in
121 Views
Message 3 of 4
Flag for a moderator

Re: Slow speed area 25

I reset the Post RS error count soon after the last post and I haven't gotten any in the last half hour, speed still awful though.

Pre RS Errors 773 849 786 685  577  566  629  613 
Post RS Errors 0 0 0 0 0 0 0 0
0 Kudos
Reply
  • 7.27K
  • 306
  • 520
Forum Team
Forum Team
68 Views
Message 4 of 4
Flag for a moderator

Re: Slow speed area 25

Hi ajr90225,

 

Thanks for posting!

 

Sorry to hear you're having trouble with your connection.

 

I've check out your account and I can see an issue with the network in your area causing intermittent connection - Ref.(F004931822). Our technicians are working to get this resolved as soon as possible and have set a review date of 14th December.

 

Sorry for any inconvenience this may cause.

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply