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jimmyp
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Message 11 of 27
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Re: Slow speed again area 25

I rang on Saturday to complain again and was told there upgrading the cabling but still no text , WiFi speeds on 150mb gets at best to 30mb which is poor , hard wired is fine , so what's next no point in an engineer calling they find no fault , also who I do I need to talk too about loss of service credit and backdating it

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LumKitty
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Message 12 of 27
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Re: Slow speed again area 25

It's been crap here in area 25 for the last 3 months at least. I'm supposedly paying for 200mbps. Most of the time it barely reaches 80! This graph is from my *wired* SamKnows monitoring box.vermin-crap.png

 

 

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jimmyp
On our wavelength
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Message 13 of 27
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Re: Slow speed again area 25

Which part are you in lumkitty
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The_Serb
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Message 14 of 27
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Re: Slow speed again area 25

I'm in north Cardiff.

I'm on VIVID 200 and can't get anywhere near 100mbps for download speeds. I've had two of VM's own technicians tell me there is an over-utilisation issue which is causing it. VM here wont admit it and I have complained. Still taking my money.

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LumKitty
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Message 15 of 27
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Re: Slow speed again area 25

I'm in Cadoxton, Barry.
(and also apparently not getting emails when there's replies on this thread)

Connection is still 30mbps, while paying for 200 btw.

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rosshdavis
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Message 16 of 27
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Re: Slow speed again area 25

If I could also jump on this thread - I too am experiencing ridiculously slow speeds in Area 25 (Newport). Paying for 100mbps download speeds, but for the past week or so am receiving barely 20 at best, usually around 8. So bad its a chore to download catch-up TV or stream in HD.

Again, service status shows no faults...

Any ideas here?

Thanks
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LumKitty
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Message 17 of 27
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Re: Slow speed again area 25

Currently 23mbps. 3 1/2 months of crap speeds. What exactly am I paying for here? I may as well go back to BT's VDSL fake fibre. At least I consistently got the advertised 72MBps with that!

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LumKitty
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Message 18 of 27
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Re: Slow speed again area 25

It's completely dead now!

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Forum Team
Forum Team
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Message 19 of 27
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Re: Slow speed again area 25

Hi LumKitty,

Thanks for getting in touch Smiley Happy

Sorry for your recent loss of service, I can't find your account info to confirm if you're back up and running. Would you please drop me a PM confirming your name and address if you still need help with this.

Take care.

 

* Please only Private Message Forum Team members if requested to do so.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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rosshdavis
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Message 20 of 27
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Re: Slow speed again area 25

Hi Heather,

Further to your message to LumKitty, are you able to offer any insight as to why the speeds are currently so poor? Latest speed test here in the past couple of hours state speeds of around 8mpbs, on a 100mbps connection.

The Service Status checker tool again states no problem found, but that's clearly incorrect...

Untitled.jpg

 

Thanks,

Ross

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