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paulosousa
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Slow speed Area 03 Raynes Park

Hi all

for some time i noticed that my internet speed was slower.

Yesterday I checked and I couldn't get 3Mb download speed!!!! my contract is 50Mb and is going to be 70Mb!!! 

I don't think this is the way!

Can anyone comment??

 

Kind regards

 

Paulo

 

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Forum Team
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Re: Slow speed Area 03 Raynes Park

Hi paulosousa,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F003413120). Our technicians are working to get this resolved and have set a review date of May 3rd.

 

I've also picked up an issue with your power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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