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Robebriggs
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Slow peak time beoadband

Can anyone shed light why virgin broadband slows down between 4pm and 11pm every day of the week to the point of only receiving 1 or 2 mg from the 70mg im paying for.Have contacted Vm twice to be told tge faults are being worked on yet months later still the same for not only myself but other users in our street.
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Re: Slow peak time beoadband

Hi Robebriggs,

 

Welcome to the Community!

 

Really sorry to hear you're having trouble with your connection.

 

I'd like to check this out for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Re: Slow peak time beoadband

Hi Robin,

 

Thanks for the details!

 

I've located your account and I can see an issue with SNR (signal to noise ratio) in your area causing slow/intermittent connection - Ref.(F005129211). Our technicians are working to get this resolved as soon as possible and have set a review date of 9th March 2017.

 

I'll check back with you on the review date for an update.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Robebriggs
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Re: Slow peak time beoadband

Have already had fix dates in January and 2 in Feburary for the same fault and nothing has been done,I believe the fault is over utilization(i.e over selling a product that cant cope) and nothing will be done about it.I have been told work will be done on the 17th March and also some Major work will commence in September in my area,can you shed any light on this please.
Rob
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Re: Slow peak time beoadband

Hi Rob,

 

I'm really sorry for the on-going issues.

 

The dates we give out are not fix dates, they are review dates.

 

Our technicians are currently working to improve the network in your area to support the increased demand. Pop back to us closer to the review date and we can give you an update.

 

All the best Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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