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Jaypwns
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Slow internet speeds on 100mb package. Check my stats?

Rarely do I get max speed. it's not even just at peak times even at 2 am I get 8-10mb. Been happening for months now.

 

Downstream
 	DS-1	DS-2	DS-3	DS-4	DS-5	DS-6	DS-7	DS-8
Frequency (Hz)	290750000 Hz	266750000 Hz	274750000 Hz	282750000 Hz	298750000 Hz	306750000 Hz	314750000 Hz	322750000 Hz
Lock Status(QAM Lock/FEC Sync/MPEG Lock)	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Channel ID	8	5	6	7	9	10	11	12
Modulation	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256	QAM256
Symbol Rate (Msym/sec)	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000	6.952000
Interleave Depth	I=12
J=17	I=12
J=17	I=12
J=17	I=12
J=17	I=12
J=17	I=12
J=17	I=12
J=17	I=12
J=17
Power Level (dBmV)	7.0 dBmV	7.5 dBmV	7.3 dBmV	7.6 dBmV	7.7 dBmV	8.1 dBmV	9.2 dBmV	9.2 dBmV
RxMER (dB)	40.8 dB	40.9 dB	40.8 dB	41.3 dB	40.7 dB	40.8 dB	40.9 dB	41.3 dB
Upstream
 	US-1	US-2	US-3	US-4
Channel Type	2.0	2.0	N/A	N/A
Channel ID	18	17	N/A	N/A
Frequency (Hz)	39400000 Hz	46200000 Hz	N/A	N/A
Ranging Status	Success	Success	N/A	N/A
Modulation	QAM64	QAM64	N/A	N/A
Symbol Rate (Sym/sec)	5120000	5120000	N/A	N/A
Mini-Slot Size	128	128	N/A	N/A
Power Level (dBmV)	46.3 dBmV	47.5 dBmV	N/A	N/A
T1 Timeouts	0	0	N/A	N/A
T2 Timeouts	0	0	N/A	N/A
T3 Timeouts	4	4	N/A	N/A
T4 Timeouts	0	0	N/A	N/A
 
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Jaypwns
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Re: Slow internet speeds on 100mb package. Check my stats?

bump.

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Re: Slow internet speeds on 100mb package. Check my stats?

Hi Jaypwns,

 

Thanks for posting!

 

Sorry to hear you're having speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F003441931). Our technicians are working to get this sorted and have set a review date of 1st March 2017.

 

I'm really sorry for any inconvenience this may cause.

 

Josh


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