Menu
Reply
  • 2
  • 0
  • 0
Bearack25
Joining in
52 Views
Message 1 of 2
Flag for a moderator

Slow internet speeds Ts18

Hi I've been having issues for some time now, slow Internet speeds on and off peak. I've had engineer visits, a cable repair, a new router. I'm paying a fair amount of cash and still hitting the same brick wall with t3 and T4 timeouts, intermittent service, frequent hard resets to the router, more than once a day. I work from home and it is interrupting my work which is not ideal.

Please can you lovely folks help with this issue and please try put it to bed before I lose the will and my remote customers.

 

Kind regards 

 

R A

 

 

0 Kudos
Reply
  • 10.59K
  • 311
  • 654
Forum Team
Forum Team
31 Views
Message 2 of 2
Flag for a moderator

Re: Slow internet speeds Ts18

Hey there Bearack25,

Thanks for posting and a big welcome to the forum Smiley Happy

Sorry to hear about the slow speeds you're getting at the moment. I've taken a look and I'm sorry to report that we're currently working on a fault in your area that is responsible for causing slow speeds, especially during peak time hours. The fault ref is:  F005134742 and it's due for review on the 6th Dec.

Please accept my sincere apologies for this and let me know if you've got any other questions.

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply