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Chriswill100
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Slow internet speed

I have had very slow internet speed for over the last 4-5 weeks I am getting about 15 meg max and I am on 200 what do I need to do please help
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Re: Slow internet speed

Hi Chriswill100,

Thanks for posting!

Sorry to hear you're having trouble with your connection.

I'd like to check this out for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details.

Speak soon Smiley Very Happy

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Re: Slow internet speed

Hi Chriswill100,

Thanks for the details!

I've located your account and I can see the technicians have picked up a fault with the network in your area - Ref.(F005166177). They're working to get this resolved as soon as possible and have set a review later on today.

I'll check back with you after the weekend to see if it's improved.

Speak soon Smiley Very Happy

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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