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postmodboy
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Slow internet speed

Hi. I seem to be getting around 88Mb/s on my supposedly 200Mb/s broadband connection - using Speediest. I used to get much faster than this but recently not even making 100Mb/s over several tests. Any ideas to solve? Thanks

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Re: Slow internet speed

Hi postmodboy,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located you account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004979960). Our technicians are working to get this resolved and have set a review date of 19th April.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Re: Slow internet speed

Hi postmodboy,

 

Thanks for getting back to me!

 

I'd like to discuss this further with you so I've sent a private message (purple envelope at the top right of your screen) so I can grab some details.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out



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einstein42
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Re: Slow internet speed

Speed Test Results

 

3.28Mb Your tested

200Mb  Available in your area

You can get faster broadband...
 
Yes I know. I think it may be time to change. 
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einstein42
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Re: Slow internet speed

Just improved....a bit

12.01Mb

Download speed

8.96Mb upload
35ms ping time
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Re: Slow internet speed

Hi postmodboy,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located you account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004979960). Our technicians are working to get this resolved and have set a review date of 19th April.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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postmodboy
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Re: Slow internet speed

Hi Josh

Thanks for the response. April seems a helluva wait when I'm paying for the full 200Mbps! Just to let you know that I've tested several times, using an ethernet connection and wi-fi (no appreciable difference in speed either way). Even in the wee small hours of the morning only getting around 110Mbps max so clearly something affecting speed all the time not just peak time. Certainly a long way from the 180-200Mbps I used to get.

 

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Re: Slow internet speed

Hi postmodboy,

 

Thanks for getting back to me!

 

I'd like to discuss this further with you so I've sent a private message (purple envelope at the top right of your screen) so I can grab some details.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out