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Dreanax
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Message 1 of 16
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Slow internet speed in the evenings

So I am in area 20 and every evening for the past week the internet speeds have been 0.5 to 2 mbps. It is so slow and impossible to do anything when the speed should be 50.

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wonkotsane
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Message 2 of 16
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Re: Slow internet speed in the evenings

omeone else has posted a topic saying they have the same issue in the same area. Have you checked the service status to see if there's a known problem? They're not that hot at putting known faults on the service status so if it's not on there that doesn't mean there's not a known fault. You would need to ring 150 to find out for sure.

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Forum Team
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Message 3 of 16
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Re: Slow internet speed in the evenings

Hi Dreanax,

 

Welcome to the Community!

 

Really sorry to hear you're having speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004974159). Our technicians are working to sort this out and have set a review date of 19th April.

 

I'm really sorry for any inconvenience this may cause.

 

Josh


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tonytango
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Message 4 of 16
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Re: Slow internet speed in the evenings

i am having the same problem bang on 7 pm my internet drops from over 150mbps to less than 20mbps

i am in area 06

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Forum Team
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Message 5 of 16
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Re: Slow internet speed in the evenings

Hi tonytango,

 

Thanks for posting!

 

Sorry to hear you're having speed issues too.

 

I've run a diagnostic on your equipment and everything is looking great at the moment. your signal levels are all within spec and there are no issue with the network in your area. Do you connect wired or wirelessly? Does the issue affect all devices or just one?

 

Speak soon Smiley Very Happy

 

Josh


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tonytango
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Message 6 of 16
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Re: Slow internet speed in the evenings

i have tried both wireless and wired and it make's no difference the speed drop's,

it is no just my laptop but everything that is connected to the hub.

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Message 7 of 16
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Re: Slow internet speed in the evenings

Hi tonytango,

 

Thanks for getting back to me!

 

I've sent a signal hit to the equipment to reboot it. Can you test the connection again for me tonight to see if it still drops off?

 

Speak soon Smiley Very Happy

 

Josh


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tonytango
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Message 8 of 16
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Re: Slow internet speed in the evenings

that explains why the hub just rebooted it self.

i will check tonight and let you know

this is what i am getting  at the moment 

http://www.speedtest.net/my-result/5991211329

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Message 9 of 16
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Re: Slow internet speed in the evenings

Hi tonytango,

 

Thanks for the speedtest result, it's still looking a bit low there!

 

Keep testing it periodically and we'll look at it again this evening to see if there's any change.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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tonytango
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Message 10 of 16
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Re: Slow internet speed in the evenings

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