Sorry to read you are experiencing slow broadband speeds during peak hours.
I would like to help further and check your connection for any issues, however I was unable to locate your account. If you can send me a Private Message confirming your name and address, I can look into this.
Thank you for taking the time to research and reply.
However, I wonder if you could expand, please?
Just what is this "fault" you mention? It sounds like a basic lack of capacity to me. Is this the case? In any event, what's stopping it being rectified for months? I note it is described as a review date, which implies it may not be resolved by the.
Can you give more information about what is actually being done to resolve this?
Thanks in advance for any information you can provide.
Apologies for the fault in your area, this does affect peak time traffic. These faults can be tricky and take a little while to resolve due to the complexity of the work required. Often we will need to gain permission from 3rd parties before we can begin work, this in itself can cause hold ups. If you keep in touch with us we will gladly provide progress updates.
Thanks for your patience,
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