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stu75
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Slow evening speeds

I'm only on the 50mb package and get close to that most of the time but over the last few days I've been getting much slower evening speeds than normal.  

I spoke to the call centre and was given a fault reference (F004134998). 

I'm guessing I'm in a high utilization area (like many others!) but don't know what work is to be done or how long it's likely to take, though I'm not holding my breath.

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Can anyone on the forum team give me any more information?

Thanks.

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stu75
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Re: Slow evening speeds

Just for info I've posted the superhub logs.

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 251000000 Hz 259000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz 299000000 Hz 307000000 Hz Locked Locked Locked Locked Locked Locked Locked Locked 107 108 109 110 111 112 113 114 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 -1.7 dBmV -1.8 dBmV -2.2 dBmV -2.7 dBmV -1.3 dBmV -1.5 dBmV -1.9 dBmV -2.1 dBmV 38.7 dB 38.6 dB 38.6 dB 38.2 dB 38.2 dB 38.2 dB 38.1 dB 37.8 dB

Frequency (Hz)
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Channel ID
Modulation
Symbol Rate (Msym/sec)
Interleave Depth
Power Level (dBmV)
RxMER (dB)

 

Upstream   US-1 US-2 US-3 US-4 2.0 2.0 N/A N/A 2 3 N/A N/A 39400000 Hz 32600000 Hz N/A N/A Success Success N/A N/A QAM16 QAM16 N/A N/A 5120000 5120000 N/A N/A 128 128 N/A N/A 44.8 dBmV 44.5 dBmV N/A N/A 0 0 N/A N/A 0 0 N/A N/A 0 0 N/A N/A 1 1 N/A N/A

Channel Type
Channel ID
Frequency (Hz)
Ranging Status
Modulation
Symbol Rate (Sym/sec)
Mini-Slot Size
Power Level (dBmV)
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts

 

Thanks.

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Forum Team (Retired) Adam_L
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Re: Slow evening speeds

Hi stu75, 

Thanks for the post! I am sorry to hear about your slow evening speeds, I apologise for any inconvenience.

I have tested things from here and I can see that your area cable seems to be suffering some load issues, especially during the peak hours. We're planning to undertake some upgrades to parts of our external network in your area in order to combat this.

The upgrades will be to improve bandwidth and performance during the peak times, the reference number for this is F004134998 and is currently scheduled to be reviewed around the end of December. For any further updates just post here closer to the date and we'll gladly take a look and provide any updates that are available.

Thanks, 

Adam.


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