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randomro8
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Slow evening speed in Bournemouth area (BH9). Paying for Vivid 200

Hi, I have recently switched back to Virgin from BT and I'm getting vast variations in my network speed. In the mornings (around 7:30) I get around 200 Mbps but in the evening this drops down as low as 19 Mbps. So I have two questions. 1) What is the fault that is causing the speed fluctuations. 2) When will it be resolved. Thanks.
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Re: Slow evening speed in Bournemouth area (BH9). Paying for Vivid 200

Hi randomro8,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004807455). Our technicians are working to get this resolved and have set a review date of 12 July 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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jwball
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Re: Slow evening speed in Bournemouth area (BH9). Paying for Vivid 200

There seems to be a common theme developing with slow speeds in the evening in all areas.

Would it not be an idea for virgin to stop offering 300Mb packages and limit them to 100Mb so that everyone can actually use the internet?

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Re: Slow evening speed in Bournemouth area (BH9). Paying for Vivid 200

Hi randomro8,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004807455). Our technicians are working to get this resolved and have set a review date of 12 July 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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randomro8
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Re: Slow evening speed in Bournemouth area (BH9). Paying for Vivid 200

Hi Josh,

Thanks for getting back to me. Fingers crossed for the 12th July.
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