Why am I constantly getting no more than 7mb evening time on my 150mb package. It's not my equipment as I get 160mb first thing in the morning, but I dont need it in the morning, I need it in the evening.If there is an issue in the area, why no notification?
Really sorry to hear you're experiencing speed issues.
I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004365718). Our technicians are working to get this resolved and have set a review date of 5th April 2017.
I'm really sorry for any inconvenience this may cause.
All the best
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During this time our engineers will improve bandwidth which can involve implementation of additional upstream and/or downstream channels, hardware upgrades at the CMTS, re-siting of street cabinets, digging up of roads/paths etc. Nearer the review date they will assess the issue and if there has been an improvement the fault will be closed, or the engineers will continue with additional work.
I can imagine how frustrating this must be and I'm sorry for the inconvenience caused.
I have had slow speed in the evenings since December 2016, just tried calling Virgin, they tried a few settings on the router and told me to try it again in 2 or 3 hours. Just got 6.61 Mbps instead of the 70 Mbps I pay for, so no change except that just before the speed went down my bill went up. Less for more!
I've finally found a solution to my over utilisation fault. After 18 months of false promises and 2mbps on my 50mb contract, I moved to BT fibre. I've had consistent 50mbps since, all day, every day. It's fantastic. I considered Sky but a neighbour said they weren't great in our area (Virgin Area 20).
My only regret is not leaving sooner. My broadband stress has disappeared overnight.
Don't believe the false review dates and don't settle for 20% discounts on your bill. If you are suffering from over utilisation, leave now. I just feel sorry for those who don't have an alternative to virgin, they are really struggling to deliver at the moment. I think they gave all their development budget to Usain Bolt!