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Alant1686
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Slow download

Hi my internet speed has been poor for a few week finally decided to check it out.

ran a status check but all ok.

Last speed check was 7.35 down , 10.85 up

 

paying for 150 

Normally get 30-70mbps download

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Forum Team
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Re: Slow download

Hi ,

Thanks for posting!

Really sorry to hear you're experiencing speed issues.

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004973573). Our technicians are working to get this resolved and have set a review date of 19th April 2017.

I've also picked up an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

Speak soon Smiley Very Happy

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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