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craigus12
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Slow download speeds - SW18

For the past few weeks I have noticed a severe degradation to my internet speeds:

 

 

I have been getting 5Mbps down and 3Mbps up.

 

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omj624p
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Re: Slow download speeds - SW18

I posted about this postcode a few days ago - it's not been good there for us either.

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Re: Slow download & upload - SW18

Hi Craigus,

 

Sorry to see your connection is poor in the evenings. That does certainly look like utilisation. I've checked your connection and there is high utilisation at these times but it hasn't quite breached our thresholds to raise to networks. What I did find its your downstream power levels being too high which will need a technician visit. I've just sent you a private message to arrange the best time for a visit. 


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bernard_righton
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Re: Slow download & upload - SW18

Its slow here in sw5 too.  I've given u p trying to reach you by phone as its just too frustrating

 

Its been slow for a few weeks now but tonight seems the worst yet

 

download speed can be less thatn 1 meg and meant to be 60?????

 

last speedtest

 

download 2169kbps

upload 2392 kbps

 

garbage. can't watch a thing witout constant buffering

 

is there a fault in the area??

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bernard_righton
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Re: Slow download & upload - SW18

Capture.PNG

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craigus12
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Re: Slow download & upload - SW18

With the help of John G, an engineer came around to adjust my levels.

 

Unfortunately not getting the best speeds:

 

 

Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked80322750000 Hz256 QAM5.0 dBmV 38.3 dB1606277
Locked73266750000 Hz256 QAM7.2 dBmV 38.6 dB6626296
Locked74274750000 Hz256 QAM7.0 dBmV 38.6 dB407294
Locked75282750000 Hz256 QAM6.7 dBmV 39.0 dB411285
Locked76290750000 Hz256 QAM6.3 dBmV 39.0 dB297296
Locked77298750000 Hz256 QAM6.1 dBmV 39.0 dB278278
Locked78306750000 Hz256 QAM5.6 dBmV 38.6 dB300299
Locked79314750000 Hz256 QAM5.3 dBmV 38.6 dB305301

To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
NotLocked00 Hz 0 dBmV  0 Ksym/sec
NotLocked00 Hz 0 dBmV  0 Ksym/sec
Locked145800000 HzATDMA39.8 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked453700000 HzATDMA39.8 dBmV64QAM6400000 Hz5120 Ksym/sec

 

 
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Re: Slow download & upload - SW18

Hi craigus12,

 

Thanks for the update though sorry to see that speeds remain well below the expected, I've run a few checks on your connection and reports indicate that your network segment is currently suffering from periods of high utilisation, particularly at peak times.

 

I've reported this to networks for further investigation, if you bump us back here in a day or two we should have a fault reference and estimated fix date.

 

Apologies again for the problems.

 

Kind Regards

 
Ralph_R
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craigus12
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Re: Slow download & upload - SW18

Nice speeds tonight! All joking aside this is pretty bad.

 

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craigus12
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Re: Slow download & upload - SW18

Hi,

 

Any idea of the fault number and resolution time? Presumably doubt it'll be fixed any time soon with Xmas being around the corner.

 

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Re: Slow download & upload - SW18

Hi craigus12,

 

Thanks for the bump, fault ref. F003444101 has now been assigned for the high utilisation problems, although no dates yet sorry when upgrade work is likely to commence, as you suggest it's likely to be sometime in the new year before we know more.

 

Apologies again for any inconvenience caused.

 

Kind Regards

Ralph_R
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