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Mrnob
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Slow download speed

Over the past couple of days my speed seems to have dropped a lot, My area reference is 12, if thats of any help.

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Superuser
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Re: Slow download speed

Are you using a wired Ethernet connection to the VM hub or a wireless connection? Wireless is easily disrupted by a number of external factors, so a wired test is the best way to get a true picture of what speed your line is able to achieve. It also helps to pinpoint if the issue is with the wireless or your line.

Are you seeing slow speeds all day or only at peak times (typically 4pm-11pm weekdays and weekends)? Some areas are suffering with over utilisation, which results in very slow speeds at peak times but full speed at off peak times.

If off peak wired tests are slow then some hub stats might help.  Go to http://192.168.0.1/ (or http://192.168.100.1/ if you are in modem mode) to get the VM hub GUI. Don't login but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screenshots if that is easier. Be careful to edit out or obscure any reference to your WAN IP in the log to protect your privacy.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread (can take 7-10 days) and run checks on your line.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.  

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Mrnob
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Re: Slow download speed

Hello, my connection is wired. Ill paste what you asked for below: [url=https://postimg.org/image/a90u05089/][img]https://s28.postimg.org/7exomoy25/Info.jpg[/img][/url][url... images free[/url]
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Mrnob
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Re: Slow download speed

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Superuser
Superuser
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Re: Slow download speed

Power levels look OK, they are within the recommended range.  There are a few T3 timeouts in the log that don't look good.

This will probably need an engineer visit to investigate the cause of the timeout errors. You can call VM and try to book a visit or wait for the VM staff to get to this thread and they can help you book a visit.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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Forum Team
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Re: Slow download speed

Hey Mrnob,

 

Thanks for posting and a big welcome to the community Smiley Happy

 

Sorry to hear about your connection issues.

 

Let's arrange for an engineer to call around to investigate further.

 

I'll drop you a PM (purple envelope, top right) to confirm an appointment.

 

Speak with you very soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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