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markrowe
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Slow download speed in evenings

Virgin Media, why do I get 1mbps download speeds after 6pm but a full 50mbps during the day. My neighbour who is also with you does not get this problem. I have run a speed test on his braodband and he has a full 50mbps all of the time.

I called in October and was told that they were replacing the cables in the area and it would soon be sorted. 2 months later and no change. But why is it just me getting this and not my neighbour?

Mark

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Littleangel4777
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Re: Slow download speed in evenings

Mark i think its possibly a network problem i have had the same issue but worse for 10 long weeks. Nothing has been done my neighbour is also on virgin and seems to be working but mine is not. They have sent out 4 engineers one didnt turn up 2 changed my router and the last one today says network fault that will be fixed. I doubt it will and am getting fed up. Hope they fix your problem im getting less than a meg its a joke Smiley Sad Anne
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Re: Slow download speed in evenings

Hi markrowe,

 

Welcome to the Community!

 

Sorry to hear you've had trouble with your connection.

 

I've located your account and I can see you've had a technician out recently to take a look. Is everything OK now?

 

Speak soon Smiley Very Happy

 

Josh


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