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eastenders1
On our wavelength
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Message 1 of 6
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Slow broadband

Hello I'm paying for 200mb but I'm getting 10mb don't know what to do can someone help me please I have hub 3 the wireless is slow very slow help me please
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stevedh2
Knows their stuff
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Message 2 of 6
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Re: Slow broadband

What is your wired speed so we can work out whether the issue is your wifi or your internet connection.

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Forum Team
Forum Team
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Message 3 of 6
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Re: Slow broadband

Hello eastenders1,

Thanks for taking the time to post on the community.

Sorry to read you are experiencing slow broadband speeds. 

From checking your connection, the line and hub have come back as fine.

Were the speed tests you completed through a wired or wireless connection? 

Are you able to complete speed tests whilst the Hub is in modem mode please to see if the speeds differ? This will eliminate other devices connected.

Let us know how you get on

Sam


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eastenders1
On our wavelength
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Message 4 of 6
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Re: Slow broadband

Hello I'm paying for 200MB but not get getting it. I've used the wired one it come 215MB but WI Fi is only 10MB so slow help me please
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Andy1975
Fibre optic
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Message 5 of 6
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Re: Slow broadband

Just curious but what you doing the test with when you get 10Mb speed showing? and what are its spec's?

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Forum Team
Forum Team
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Message 6 of 6
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Re: Slow broadband

Hey there eastenders1,

Thanks for confirming your speed is good when tested with a cable. In that case it sounds like you're being affected by wireless interference. Please take a look at how to change your wireless channel, you might need to try a few to find the best one for your environment.

Let us know if this helps,

Take care.

Heather_J

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