Menu
Reply
  • 3
  • 0
  • 0
TommyGodbeer
Joining in
62 Views
Message 1 of 2
Flag for a moderator

Slow broadband

some virgin person help. I can barely do anything on my wifi it's so bad. Want to game yet can't go 10 seconds without lagging about. Download speeds are about 2 when the package is 120. Unuseable. This is in Stevenage with postcode SG2. Please look into this is not fair

[MOD EDIT: Subject heading changed to assist community]

0 Kudos
Reply
  • 8.32K
  • 358
  • 586
Forum Team
Forum Team
18 Views
Message 2 of 2
Flag for a moderator

Re: Shocking

Hi TommyGodbeer,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F005038713). Our technicians are working to get this resolved and have set a review date of May 3rd 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


0 Kudos
Reply