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Alex-Fromeyer
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Slow broadband

recently our wifi has become very slow, we were guaranteed 200 MB per second and we are only receiving 1mbs when we are right next to the router and I was wondering whether anyone knew why this was and if there are any solutions

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Forum Team
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Re: Slow broadband

Hey there Alex-Fromeyer,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Sorry to hear about the slow wireless speeds you're experiencing, I know this is disappointing.

 

Are you able to perform a few speed test via a hard-wired connection? If you don't have an Ethernet cable, let me know. We do this test to establish if this is a wireless issue, or a general connection fault.

 

If you could post back with further results, we can investigate further.

 

Thanks again,

Take care.

Heather_J

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