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Woody3269
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Slow broadband

Anyone else in area 20 having broadband problems?
I'm paying for 200mb.
Last few days the best I've managed is 90mb but it's now down to 30!!!!
Not happy at all.
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Re: Slow broadband

Hello Woody3269,

 

Very sorry to hear about the slow broadband speeds you were facing and I would like to welcome you to the community.

 

I have located your account to run a couple of checks and everything looks okay so can I just check whether you were experiencing this slow speed through a wireless or wired connection?

 

Looking forward to hearing from you

Rose
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Woody3269
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Re: Slow broadband

Hello.

It's through a wireless connection.
I realise I'd never actually achieve the 200 mb as a wireless connection but I expected more than the current 40mb that I'm getting.
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Re: Slow broadband

Thanks for getting back to me.

 

Yes you should be getting more than this but is it possible to try a speed test using a wired connection? As this would be the most accurate reading of your broadband speed. I would recommend using http://www.speedtest.net/ if you haven't already as it's a very popular and accurate speed test site.

 

Talk to you soon

Rose
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Woody3269
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Message 5 of 8
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Re: Slow broadband

I use Speedtest.net already.
I'll try a wired connection when I get home from work.
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Re: Slow broadband

Okay no problem, just let me know what speed you're recieving when you can.

 

If you are getting a good speed with a wired connection there could be a number of factors that are interfering with your wireless connection.

 

I have added two links here which will help you get the best out of your signal.

 

*Changing your wireless channel*

 

                      and

 

*Getting the best out of your wireless connection*

 

Please let me know how you get on.

 

Kind regards

Rose
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Woody3269
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Re: Slow broadband

Hello Rose.

I've connected my laptop to the router and run a speed test. I got 132mb.
Via wifi I got 56mb

As I'm paying for 200mb I'm a little disappointed with the results.

Thanks.
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Re: Slow broadband

Hello Woody3269,

 

Thanks for getting back to me with this information. As you can see there's a significant difference with the wired and wireless connection speeds and depending on what time you run the speed test this can impact on the result whether it's peak/off peak etc.

 

I would recommend checking out the links above regarding your wireless signal strength as there could be many factors that are interfering with it and even changing the channels can make a big difference.

 

Talk to you soon

Rose
Forum Team


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