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RattlinTappits
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Slow broadband speeds

yet again things seem to be at a crawl, i noticed things slowing down so did Speedtest and found i'm only getting under 20megs when i'm paying for 100.

been on virgin homepage and Broadband showing no known issues! perhaps the problem is so common it no longer shows up as a known issue!!

anyone else?

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Superuser
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Re: Slow broadband speeds

Are you using a wired Ethernet connection to the VM hub or a wireless connection? Wireless is easily disrupted by a number of external factors, so a wired test is the best way to get a true picture of what speed your line is able to achieve. It also helps to pinpoint if the issue is with the wireless or your line.

Are you seeing slow speeds all day or only at peak times (typically 4pm-11pm weekdays and weekends)? Some areas are suffering with over utilisation, which results in very slow speeds at peak times but full speed at off peak times.

If you go to http://192.168.0.1/ (or http://192.168.100.1/ if you are in modem mode) to get the VM hub GUI. Don't login (unless you have a Hub 3 and this is your first visit to the hub GUI, which does require you to login) but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screenshots if that is easier. Be careful to edit out or obscure any reference to your WAN IP or MAC address in the log to protect your privacy.

The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread (can take 7-10 days) and run checks on your line.

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Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

 

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RattlinTappits
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Re: Slow broadband speeds

Should make no difference at all if it's wired or wirelesss as the router is less than 10ft away with no obstacles, i'm not going into router settings as i feel there's no need since VM optimised this for me a while ago,

furthermore it's nothing to do with peak times, if it was i would understand it to a point, certainly not to a point where 80megs is lost, i was originally on 150 megs but due to a right royal **bleep** up by Virgin i lost it as it was a free upgrade and i can't have it back (long story).

VM really need to sort this out, making speeds more stable is not hard for a communications giant like them, i remember when it was CableTel and never had problems like this.

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Superuser
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Re: Slow broadband speeds


RattlinTappits wrote:

Should make no difference at all if it's wired or wirelesss as the router is less than 10ft away with no obstacles, i'm not going into router settings as i feel there's no need since VM optimised this for me a while ago,

furthermore it's nothing to do with peak times, if it was i would understand it to a point, certainly not to a point where 80megs is lost, i was originally on 150 megs but due to a right royal **bleep** up by Virgin i lost it as it was a free upgrade and i can't have it back (long story).

VM really need to sort this out, making speeds more stable is not hard for a communications giant like them, i remember when it was CableTel and never had problems like this.


In a perfect world it might not make a difference.  However we don't live in a perfect world and so wireless is not a reliable way to measure the speed being delivered to the hub.  It is also impossible to rule out a wireless fault or interference without a wired test for comparison.

I wasn't suggesting going into the router settings, I was asking for some hub stats to show power levels etc which if incorrect can result in slow speeds.  If it is not just a peak time issue then that suggests a line fault (if wired speeds are also slow) or wireless interference.

If you prefer to swear and ignore help from the community then I'll leave you to your ignorance and you can wait for the forum staff to get to this thread in about about a week.

______________________
Scott

Disclaimer - I don't work for Virgin Media. I'm just another VM user trying to help out so my answers may be wrong Smiley Happy If my answer solves your problem please mark it as helpful as it may help others
My setup: Vivid 200 Optical fibre with Superhub 2 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

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RattlinTappits
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Re: Slow broadband speeds

removed up is not a swear word and i'm certainly not ignorant so crawl back in whatever hole you came out of

[MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]

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Forum Team
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Re: Slow broadband speeds

Hi Rattlin Tappits,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004610449). Our technicians are working to get this resolved and have set a review date of 15th March.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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