Basically paying £50 a month for 1 MB broadband. Technician response time is around 2 weeks. I was told there has been a problem since December although when I spoke to customer care the basically told me I was lying. I re-called technical and confirm that there has been a problem since Decemeber 2016 and will continue until 8th March!
I cannot believe this is legal to hide what is going on, call a customer a liar and basically do nothing to help.
The known issue is: UTILISATION REF:F006822712
I want a refund for my 3 months and the service for what I paid for.
Virgin media customer care you have stolen from your customers, and refuse to help or acknowledge the issue.
Can you someone in virgin please be accountable. Else I will be leaving as I can ill afford to be robbed.
I have had the same problem for the last month too, I get speeds of 0.2 Mbps and slower every evening. I have called virgin support multiple times and was told that this would be fixed with a "systems" upgrade on the 8th of March. This date has come and gone and there is no improvement in service.
Speedtests show how everything was fine until the end of last year when I used to get above 100 Mb/s regularly (am on vivid 200). But speeds have been terrible since the beginning of February during the evening (when we use it the most) and has pretty much made it unusable.