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tedbertm
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Slow broadband speed Leicester

I have a deal that allows me 70mbps but routinely get between 10 and 40 odd Mbps. See screen shot of a test done today. Are there issues with the exchange in my area? I believe it is either EMGLNFI or EMBAUM. 

I know that despite saying I have fibre it's actually only fibre up to the change and copper to the door and while the speed is better than we had with both BT and TALKTALK, but if I'm paying for 70 and get at best 20 odd the that's not right surely. I have done as suggested by the help line and reset the box, this hasn't improved it, so what's the issue here?

Speed testSpeed test

 

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Re: Slow broadband speed Leicester

Hi tedbertm,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and everything is looking great at the moment. Your levels are all as they should be and there are no issues with the network in your area.

 

Are you connected wired or wirelessly?

 

I'd like you to try running speed test with the hub in Modem Mode to see what kind of results you get?

 

Speak soon Smiley Very Happy

 

Josh


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