Menu
Reply
  • 5
  • 0
  • 0
Machida80
Joining in
117 Views
Message 1 of 5
Flag for a moderator

Slow broadband speed. Enfield, London.

Hello,

I've been getting very poor speeds the last few weeks, normally sub 0.5Mbps. Just ran another speed test at 4am and it's registered 0.42Mbps. I'm getting this speed both through wireless and wired on all my devices such as my smartphone and laptops.

The Status page doesn't mention any faults in the area (15).
0 Kudos
Reply
  • 9.01K
  • 760
  • 1.88K
Superuser
Superuser
99 Views
Message 2 of 5
Flag for a moderator

Re: Slow broadband speed. Enfield, London.

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting.

0 Kudos
Reply
  • 5
  • 0
  • 0
Machida80
Joining in
95 Views
Message 3 of 5
Flag for a moderator

Re: Slow broadband speed. Enfield, London.

Router status:

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8 299000000 Hz 267000000 Hz 275000000 Hz 283000000 Hz 291000000 Hz 307000000 Hz 315000000 Hz 323000000 Hz Locked Locked Locked Locked Locked Locked Locked Locked 13 9 10 11 12 14 15 16 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 QAM256 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 -6.1 dBmV -6.1 dBmV -6.4 dBmV -7.0 dBmV -7.4 dBmV -6.2 dBmV -6.1 dBmV -5.8 dBmV 35.9 dB 38.3 dB 38.3 dB 38.2 dB 38.2 dB 39.0 dB 39.0 dB 39.0 dB

Frequency (Hz)
Lock Status(QAM Lock/FEC Sync/MPEG Lock)
Channel ID
Modulation
Symbol Rate (Msym/sec)
Interleave Depth
Power Level (dBmV)
RxMER (dB)

 

Upstream   US-1 US-2 US-3 US-4 2.0 2.0 N/A N/A 61 62 N/A N/A 46200000 Hz 39400000 Hz N/A N/A Success Success N/A N/A QAM64 QAM64 N/A N/A 5120000 5120000 N/A N/A 128 128 N/A N/A 53.8 dBmV 53.8 dBmV N/A N/A 0 0 N/A N/A 0 0 N/A N/A 1989 1989 N/A N/A 0 0 N/A N/A

Channel Type
Channel ID
Frequency (Hz)
Ranging Status
Modulation
Symbol Rate (Sym/sec)
Mini-Slot Size
Power Level (dBmV)
T1 Timeouts
T2 Timeouts
T3 Timeouts
T4 Timeouts

 

Network Log

First TimeLast TimePriorityError NumberDescription
 04/11/2016 13:55:50  04/11/2016 13:55:50  Critical (3)  2436694078  TOD established 
 04/11/2016 15:16:42  04/11/2016 15:16:42  Warning (5)  84020300  MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 
 04/11/2016 15:16:53  04/11/2016 15:16:53  Critical (3)  82000500  Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; 

 

 

 

 

 

0 Kudos
Reply
  • 9.01K
  • 760
  • 1.88K
Superuser
Superuser
83 Views
Message 4 of 5
Flag for a moderator

Re: Slow broadband speed. Enfield, London.

Your downstream power levels are too low on a few channels and your upstream power levels are too high.

You will need to contact VM for resolution, either by waiting here a few days until a VM Forum Team Member picks up the thread, or give them a call on 150 from a VM line or 0345 454 1111 for a quicker response.

0 Kudos
Reply
  • 10.82K
  • 308
  • 631
Forum Team
Forum Team
45 Views
Message 5 of 5
Flag for a moderator

Re: Slow broadband speed. Enfield, London.

Morning Machida80,

 

Welcome to the community and thanks for posting.

 

Sorry to read that you are experiencing slow broadband speeds. I know how frustrating this can be.

 

As griffin mentioned the downstream power levels are too low, the upstream power levels are now within range which is good. There have been a high amount of T3 time-outs within a short space of time also. I've sent you a PM (purple envelope icon, right corner) requesting some details to book an engineer to check this for you.

 

Hope to hear from you soon

Sam


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply