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Bolshy
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Slow broadband since upgrading to super hub 3

Upgraded to new super hub 3 and ever since speeds not even 50 Mbps of the 200 Mbps that we used to get. When phoning I'm told that there's a fault in my area but nothing is posted on the service faults page? I've been given a £10 reduction to my bill but that's not what I signed up for! Please put the fault up on service faults page if this is the case or send me an engineer, I used to be a satisfied customer but this upgrade is something I regret now!

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Superuser
Superuser
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Message 2 of 4
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Re: Slow broadband since upgrading to super hub 3

if you are in a high utilization are then this will not show on the faults page and can take a very long time to fi. no one visiting you will fix it if that is the case.
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tommey
Well-informed
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Re: Slow broadband since upgrading to super hub 3

Can you post the superhubs stats please?


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

- First reported 09/2014 - Fault ticket raised 01/01/15 -    - Review 01/05/15 - Review 12/08/15 - Review 14/10/15 - Review 04/11/15 - Review 15/04/16 - Review 06/07/16 - Review 31/09/16 - Review 30/11/16 - Review 15/02/17 - Review 12/07/17 - Review 20/09/17 - Review 14/06/17 - Review 10/01/18 - Review 25/04/18 - F004670584 << 3 YEARS+ 

But with BT Fibre I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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Forum Team
Forum Team
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Re: Slow broadband since upgrading to super hub 3

Hey Bolshy,

Thanks for joining the community Smiley Very Happy

Sorry to hear about the fault in your area. I've taken a look and I can see fault: F004963390 is on-going and is being reviewed on the 12th April, so in just a few days time. The Service Status page will report on Postcode affecting faults which is why the fault you're experiencing isn't listed. This fault is in reference to a cable specific issue, we will be happy to check the fault ticket next week and give you an update.

Thanks for your patience,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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