I'm sorry to learn you are experiencing slow broadband speeds.
From checking the network, there is a high peak time traffic fault reported in your area which is causing slow speeds. The reference number is F004366467 and has a review date of 29th November. As this is a review date it can be subject to change.
If you are achieving these speeds at all times of the day, can you try a speed test whilst using modem mode and the PC/laptop in Safe Mode with Networking please to see if there is a difference?
If you can reply back on this thread instead of creating new ones, we will be able to track this fault easier and keep the replies together.
Hi ,i di as you suggested ,safe mode modem mode and got full speed .I rebooted in normal mode ,still in modem mode and it returned slow speeds ,also i noticed my ip address changed when i did this,is that normal?