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Registered: ‎03-03-2017
Message 1 of 5 (146 Views)

Slow boradband area 04

Hi, I have a 50mb contract, which I am paying 31£ per month. But it always goes to 5mbps. The only time that it goes to 50mb is at 3am, but no one use internet in that time. I am not asking to have always 50mb, I know that on peak time it goes slower, but 5mbps is too much. I would except at leas 20/25mbps. And this problem exist from the start, when I started the contract, they said that there is a problem on the street and that they will fix it next month, and every time i call after a month they say again next month. What can I do? Or is a modem problem? maybe the cable? I don't think so, because at 3am it goes fast. Someone can help me?

Thanks

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Rising star
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Registered: ‎09-12-2014
Message 3 of 5 (225 Views)
Helpful Answer
confirmed by Rakib
‎01-04-2017 21:23

Re: Slow boradband area 04

Seems to be loads of issues in Area 04 these days I myself have had issues in B65 Rowley Regis, if you can get BT Infinity or similar Fibre connection from a different ISP I would highly recommend it because waiting for Virgin Media to fix your speeds will take years not weeks or months YEARS!!! just take a look at my thread link below which started back in December 2014.....



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -


Thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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Forum Team
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Message 2 of 5 (129 Views)

Re: Slow boradband area 04

Hey Rakib,

Thanks for posting and a warm welcome to the forum Smiley Very Happy

I'd like to offer my apologies for the slow speeds you're getting at the moment, I appreciate this is frustrating.

Checking your connection I can see that we're working on a fault in your area. The fault ref is: F003865737 and it's due for review on the 12th April. This fault is responsible for reducing the speeds especially during peak time hours.

I know this isn't the news you were hoping for, please let me know if you have any other questions.

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Rising star
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Message 3 of 5 (226 Views)
Helpful Answer
confirmed by Rakib
‎01-04-2017 21:23

Re: Slow boradband area 04

Seems to be loads of issues in Area 04 these days I myself have had issues in B65 Rowley Regis, if you can get BT Infinity or similar Fibre connection from a different ISP I would highly recommend it because waiting for Virgin Media to fix your speeds will take years not weeks or months YEARS!!! just take a look at my thread link below which started back in December 2014.....



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -


Thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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Registered: ‎03-03-2017
Message 4 of 5 (104 Views)

Re: Slow boradband area 04

You are right, they keep saying next month, I have problems from when I started my contract. This is an awful service, it really **bleep** me off, specially because with this system of a contract of 12 month, they can still steal money from you. when I was in Italy I could just call and say end the contract, but here you have t keep it. In the moment when my 12 month end, I will take BT or TalkTalk as fast as possible. This service is a disgrace, 

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Rising star
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Message 5 of 5 (88 Views)

Re: Slow boradband area 04

You can cancel your contract with Virgin Media because you have an ongoing fault just call and ask to speak to retention's please be aware though they will try anything to get you to stay.

Good luck



DO YOU SUFFER FROM SLOW DOWNLOAD SPEEDS AT PEAK TIMES? CLICK HERE

This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

Area 04 Rowley Regis B65 high utilisation fault ticket F004670584  SEE MY ONGOING THREAD HERE

Fault reported 09/2014 - Fault ticket raised 01/01/15 - Changed to 05/15 -  Changed to 12/08/15 - Changed to 14/10/15 - Changed to 04/11/15 - Changed to 15/04/16 - Changed to 06/07/16 - Changed to 31/09/16 - Changed to 30/11/16 - Changed to 15/02/17 - Changed to 12/07/17 - Changed to 20/09/17 - Changed to 14/06/17 - Changed to 10/01/18 < 3 YEARS SINCE FIRST TICKET

Upgraded to 24 downstream channels completed 25/04/17 - CMTS card upgrades completed 07/04/17 - Upgraded to 20 downstream channels completed 18/10/16 - Upgraded to 16 downstream channels 06/08/16 (From 8) - F004332353 High Utilisation closed on 01/08/16 -  - Fault reference F003508309 ticket was closed in ERROR!!!!!! -


Thanks to BT Fibre Broadband I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20