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Registered: ‎03-03-2017
Message 1 of 5 (95 Views)

Slow boradband area 04

Hi, I have a 50mb contract, which I am paying 31£ per month. But it always goes to 5mbps. The only time that it goes to 50mb is at 3am, but no one use internet in that time. I am not asking to have always 50mb, I know that on peak time it goes slower, but 5mbps is too much. I would except at leas 20/25mbps. And this problem exist from the start, when I started the contract, they said that there is a problem on the street and that they will fix it next month, and every time i call after a month they say again next month. What can I do? Or is a modem problem? maybe the cable? I don't think so, because at 3am it goes fast. Someone can help me?

Thanks

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Fibre optic
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Registered: ‎09-12-2014
Message 3 of 5 (123 Views)
Helpful Answer
confirmed by Rakib
3 weeks ago

Re: Slow boradband area 04

Seems to be loads of issues in Area 04 these days I myself have had issues in B65 Rowley Regis, if you can get BT Infinity or similar Fibre connection from a different ISP I would highly recommend it because waiting for Virgin Media to fix your speeds will take years not weeks or months YEARS!!! just take a look at my thread link below which started back in December 2014.....










<SIG>


Currently enjoying my over sold over utilised Virgin Media Vivid 200 gamer package that achieves 15/20 meg during peak times now that's superfast lol.

Just look how poor my BQM monitor is, but Virgin Media simply do not care...

My Broadband Ping - Vivid 200 Gamer


SEE MY ONGOING THREAD HERE


Area 04 Rowley Regis B65 high utilisation fault ticket F004670584 

Fault reported 09th December 2014
Fault ticket raised January 2015
Deferred to May 2015

Deferred to 12th August 2015
Deferred to 14th October 2015
Deferred to 4th November 2015
Deferred to mid April 2016
Deferred to 06th of July 2016
Deferred to 31st September 2016
Deferred to 30th 
November 2016
Deferred to 
15th February 2017
Deferred to 12th July 2017 
Deferred to 20th September 2017

WHAT AN ABSOLUTE JOKE THIS IS.

2 YEARS and counting.


How can any company get away with such long fix times is beyond me and I myself would never treat my customers in such a poor way.


CMTS card upgrades completed 7th April 2017 old was Cadant now Cisco
Upgraded to 20 downstream channels completed 18th October 2016 
Upgraded to 16 downstream channels August 2016 (From 8)
F004332353 High Utilisation closed on August 1st 2016 - 
Fault reference F003508309 ticket was closed in ERROR!!!!!!
 -

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Forum Team
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Message 2 of 5 (78 Views)

Re: Slow boradband area 04

Hey Rakib,

Thanks for posting and a warm welcome to the forum Smiley Very Happy

I'd like to offer my apologies for the slow speeds you're getting at the moment, I appreciate this is frustrating.

Checking your connection I can see that we're working on a fault in your area. The fault ref is: F003865737 and it's due for review on the 12th April. This fault is responsible for reducing the speeds especially during peak time hours.

I know this isn't the news you were hoping for, please let me know if you have any other questions.

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Fibre optic
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Registered: ‎09-12-2014
Message 3 of 5 (124 Views)
Helpful Answer
confirmed by Rakib
3 weeks ago

Re: Slow boradband area 04

Seems to be loads of issues in Area 04 these days I myself have had issues in B65 Rowley Regis, if you can get BT Infinity or similar Fibre connection from a different ISP I would highly recommend it because waiting for Virgin Media to fix your speeds will take years not weeks or months YEARS!!! just take a look at my thread link below which started back in December 2014.....










<SIG>


Currently enjoying my over sold over utilised Virgin Media Vivid 200 gamer package that achieves 15/20 meg during peak times now that's superfast lol.

Just look how poor my BQM monitor is, but Virgin Media simply do not care...

My Broadband Ping - Vivid 200 Gamer


SEE MY ONGOING THREAD HERE


Area 04 Rowley Regis B65 high utilisation fault ticket F004670584 

Fault reported 09th December 2014
Fault ticket raised January 2015
Deferred to May 2015

Deferred to 12th August 2015
Deferred to 14th October 2015
Deferred to 4th November 2015
Deferred to mid April 2016
Deferred to 06th of July 2016
Deferred to 31st September 2016
Deferred to 30th 
November 2016
Deferred to 
15th February 2017
Deferred to 12th July 2017 
Deferred to 20th September 2017

WHAT AN ABSOLUTE JOKE THIS IS.

2 YEARS and counting.


How can any company get away with such long fix times is beyond me and I myself would never treat my customers in such a poor way.


CMTS card upgrades completed 7th April 2017 old was Cadant now Cisco
Upgraded to 20 downstream channels completed 18th October 2016 
Upgraded to 16 downstream channels August 2016 (From 8)
F004332353 High Utilisation closed on August 1st 2016 - 
Fault reference F003508309 ticket was closed in ERROR!!!!!!
 -

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Registered: ‎03-03-2017
Message 4 of 5 (53 Views)

Re: Slow boradband area 04

You are right, they keep saying next month, I have problems from when I started my contract. This is an awful service, it really **bleep** me off, specially because with this system of a contract of 12 month, they can still steal money from you. when I was in Italy I could just call and say end the contract, but here you have t keep it. In the moment when my 12 month end, I will take BT or TalkTalk as fast as possible. This service is a disgrace, 

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Fibre optic
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Registered: ‎09-12-2014
Message 5 of 5 (37 Views)

Re: Slow boradband area 04

You can cancel your contract with Virgin Media because you have an ongoing fault just call and ask to speak to retention's please be aware though they will try anything to get you to stay.

Good luck










<SIG>


Currently enjoying my over sold over utilised Virgin Media Vivid 200 gamer package that achieves 15/20 meg during peak times now that's superfast lol.

Just look how poor my BQM monitor is, but Virgin Media simply do not care...

My Broadband Ping - Vivid 200 Gamer


SEE MY ONGOING THREAD HERE


Area 04 Rowley Regis B65 high utilisation fault ticket F004670584 

Fault reported 09th December 2014
Fault ticket raised January 2015
Deferred to May 2015

Deferred to 12th August 2015
Deferred to 14th October 2015
Deferred to 4th November 2015
Deferred to mid April 2016
Deferred to 06th of July 2016
Deferred to 31st September 2016
Deferred to 30th 
November 2016
Deferred to 
15th February 2017
Deferred to 12th July 2017 
Deferred to 20th September 2017

WHAT AN ABSOLUTE JOKE THIS IS.

2 YEARS and counting.


How can any company get away with such long fix times is beyond me and I myself would never treat my customers in such a poor way.


CMTS card upgrades completed 7th April 2017 old was Cadant now Cisco
Upgraded to 20 downstream channels completed 18th October 2016 
Upgraded to 16 downstream channels August 2016 (From 8)
F004332353 High Utilisation closed on August 1st 2016 - 
Fault reference F003508309 ticket was closed in ERROR!!!!!!
 -