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Andylymn
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Slow and unstable broadband

Hi, been with virgin media on a 200mb contract since sept last year, since I joined the broadband has been well slow and very unstable 9 or 10 dropout daily. The speeds I get vary from12-25 my but normally under 20 and as I say very unstable. I have called and complained loads of times and at one point a engineer came and said he would test at the cabinet, he told me it was just as bad there. The trouble is nothing is being done about it ,is there anyone who can help I'm beginning to think that virgin can't provide a service fit for purpose !

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Daren-ITsold
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Re: Slow and unstable broadband

Are those speeds hard-wired or wireless?

Regards
Daren, ITsold UK Website Support
Not affiliated with VM just trying to help where I can.
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Andylymn
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Re: Slow and unstable broadband

Hi, thanks for the reply, I have tested using both wired and wireless connection, difference between the 2 is negligible, and just as unstable using both methods of connection.

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Forum Team
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Re: Slow and unstable broadband

Hi Andylymn,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I've run a diagnostic on your equipment and I can see an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Daren-ITsold
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Re: Slow and unstable broadband

Did you solve this?
Regards
Daren, ITsold UK Website Support
Not affiliated with VM just trying to help where I can.
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