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desirata
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Message 1 of 15
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Slow Wired Connection.

Title says it all really... Paying for 100mb and currently getting 5.63MB and 6.22 Upload...

The speed on my Ethernet cable is 1.0Gbps

http://www.speedtest.net/result/5978267122.png

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grumpano222
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Message 2 of 15
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Re: Slow Wired Connection.

I have the same problem in area 20 and it's been like this for weeks

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desirata
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Message 3 of 15
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Re: Slow Wired Connection.

11:45 PM and the speedtest result is Download : 9.42 Mbps and : Upload 6.16Mpbs

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kevinV
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Message 4 of 15
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Re: Slow Wired Connection.

Welcome to Tepid 100.  The speeds quoted are only for about 10% of the customer base if you are lucky to fall into that.

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Forum Team
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Message 5 of 15
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Re: Slow Wired Connection.

Hi desirata,

 

Welcome to the Community!

 

Really sorry to hear your experiencing speed issues.

 

I'd like to check this out for you but I can't seem to locate your account. I've sent you a private message (purple envelope at the top right of your screen) so I can grab some details.

 

Look forward to hearing from you! Smiley Very Happy

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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desirata
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Message 6 of 15
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Re: Slow Wired Connection.

Absolute joke of a company, I have another 300 test results if you want to see them too....
I have replied to your message... The only time today that I got what I was paying for was at 3:33AM!!

http://imgur.com/perEr2G
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grumpano222
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Message 7 of 15
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Re: Slow Wired Connection.

That's shocking mate

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desirata
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Message 8 of 15
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Re: Slow Wired Connection.

Live chat have said there is a problem in my area too and it should be fixed by the 1st Feb... Yet the guy that messaged me on here said it will be 26th April.... Absolute joke, I am paying £0.70 for my bill this month and if they want to take action against it they are going to lose

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Superuser
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Message 9 of 15
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Re: Slow Wired Connection.

They won't lose, you will lose on your credit score Smiley Happy
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
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desirata
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Message 10 of 15
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Re: Slow Wired Connection.

They are in breach of their own contract... I do believe I'll win, if the speed had dropped 50-60% I would accept it because it would still be usable but dropping 99% is ridiculous
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